New reports on ODR from the National Center for State Courts

The National Center for State Courts (NCSC) has released two new reports on court connected ODR:

  1. JTC Resource Bulletin: Case Studies in ODR for Courts: A view from the front lines
  2. JTC Resource Bulletin: ODR for Courts

For those outside the US, the NCSC is the organization courts turn to for authoritative knowledge and information, because it collaborates closely with the Conference of Chief Justices, the Conference of State Court Administrators, and other associations of judicial leaders.  NCSC’s leadership in promoting ODR in the courts is hugely legitimizing, and is likely to spark enormous interest on the part of Court Administrative Officers and Chief Justices in the US over 2018.

From the report:

“For more than 20 years, Online Dispute Resolution (ODR) has been used effectively to resolve individual-to-individual e-commerce disputes. Increasingly, it is being used in innovative applications unique to the judiciary. While ODR is a new concept for courts, it is not a theory or a “bleeding-edge” technology. It is a proven tool with a documentable record of success over a sustained period of time: billions of disputes have been resolved outside of court using ODR. Significant opportunities exist for courts to leverage ODR to expand services while simultaneously reducing costs and improving the public’s experience and therefore, satisfaction. For those reasons, it is becoming central to the discussion of the future of courts.

In its 2016 recommendations entitled Call to Action: Achieving Civil Justice for All, the Conference of Chief Justices (CCJ) observes that navigating civil courts can be daunting and “those who enter the system confront a maze-like process that costs too much and takes too long.” The report notes that services should improve in step with changing needs and the development of new technologies, but goes on to lament that “courts lack any of the user-friendly support we rely on in other sectors.” Recommendation 13 of the CCJ report implores courts to “take all necessary steps to increase convenience to litigants by simplifying the court-litigant interface and creating on-demand court assistance services.” As such, “on-demand court assistance” must go beyond basic informational webpages or online payment portals.

A more public-facing use of technology, ODR takes the benefits of technology much further. While courts are using technology effectively to improve case management and administrative processes and to address federal disposition reporting requirements, ODR has the potential to dramatically expand the public’s access to justice and improve their experience with justice processes.”

Read more…

 

 

We celebrate twelve years of ODR Latinoamerica | Thanks to all our friends!

Our non-profit Social Network, ODR Latinoamerica, is celebrating twelve years since its discrete founding moment. In this context, with an enourmous amount of joy and pride, we share the product of our intense work. Below you’ll find a list with the latest and most relevant interactive academic events that we organized or broadcasted. We consider this a proof of our commitment to the Construction of Peace in the Digital Era

Thanks to all our friends that made this possible. We hope that 2018 turns out even more prosperous for the ODR!  

 

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Fellows of ODR Latinoamerica Awards | Dr. Raquel Munt | Prof. Javier Alés Sioli

Dr. Raquel Munt

National Director of Mediation and Participatory Methods of Conflict Resolution of the Ministry of Justice and Human Rights of the Argentina Republic.

&

Prof. Javier Alés Sioli

Director of the International Forum of Professional Mediatiors (FIMEP), Professor of the University of Loyola Andalucía, Spain and Director of the Sevillian School of Mediation

 

Have been distinguished with the FELLOWS OF ODR LATINOAMERICA AWARD, for their valuable contributions in the field of conflict resolution, innovation and new technologies throughout 2017

¡THANK YOU FOR YOUR COMMITMENT!

 

 


See the professional profile of Dr. Raquel Munt

 

See the professional profile of Prof. Javier Alés Sioli


ODR Latinoamerica thanks all the colleagues that have accompany during this 2017 the spreding of the peaceful methods of conflict resolution through the use of new Technologies of Information and Communication.
The Impulsores Award and the Fellows Awards of ODR Latinoamerica seek to highlight the contributions and efforts that made a sustancial difference for the purposes mentioned. THANK YOU!

MOU of Complaints Handling concluded between NCAC and ODR Latinoamerica

The Memorandum of Understanding of Complaints Handling has been concluded between the National Consumer Affairs Center of Japan (NCAC) and ODR Latinoamerica based in the Argentine Republic.

Mr. Tsuneo Matsumoto, President of NCAC and Prof. Alberto Elisavetsky, Owner of ODR Latinoamerica signed the MOU. The MOU shall be effective as of January 1, 2018.

ODR Latinoamerica is a private non-profit social network, dedicated to provide in Spanish and Portuguese speaking countries, online dispute resolution training and services since 2006 and teaching mediators in the use of new information and communication technologies applied to conflicts resolution, with coverage in most of the Latin American countries and in Spain, advising supreme courts and ministries of justice in Argentina, Mexico and Brazil in relation to the development of this new disciplinary field.

Based on the MOU, NCAC and ODR Latinoamerica will make cooperative efforts to solve problems faced by consumers in transactions between Japan and Latin America* or Spain (i.e. problems encountered between Japanese consumers and Latin American or Spanish businesses as well as those between Latin American or Spanish consumers and Japanese businesses), for example, troubles associated with international travels, cross-border online shopping, etc.

NCAC will keep working for resolution of cross border consumer disputes in cooperation with consumer organizations in other countries.

  • * Argentina, Chili, Uruguay, Paraguay, Bolivia, Brazil, Peru, Columbia, Venezuela, Costa Rica, Mexico

 

Visit our Web Pages

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IMPULSORES AWARD 2017

María Gabriela Sánchez García

Magistrate  of the Supreme Tribunal of Justice of the State of Sinaloa, Mexico

Has been recognized by ODR Latinoamerica with the IMPULSORES AWARD 2017.

In merit of the contributions made for the promotion and spreading of  the New Technologies of Information and Communication for the Construction of Peace in the Digital Era.

 

 

María Gabriela Sánchez

THANK YOUR FOR YOUR COMMITMENT AND FOR THE STRENGHT LENT DURING THIS 2017

 

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ODR Latinoamerica thanks all the colleagues that have accompany during this 2017 the spreding of the peaceful methods of conflict resolution through the use of new Technologies of Information and Communication.
The Impulsores Award and the Friends of ODR Latinoamerica Awards seek to highlight the contributions and efforts that made a sustancial difference for the purposes mentioned. THANK YOU!

 

ODR2018 in Auckland, NZ: “Changing Landscapes of Digital Justice”

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PLEASE NOTE THE NEW DATES: NOVEMBER 14-15, 2018

The New Zealand Centre for ICT Law, in the School of Law at Auckland University, will host the 18th ODR Forum, on 14th and 15 November, 2018. Join your international colleagues in Auckland – consistently voted one of the world’s top ten “livable” cities – to explore current developments in the rapidly evolving world of digital platforms, portals, networks and courts.

The two key themes for the 2018 Forum are Innovation and Impact. The first, which will be the focus for presentations on the 14th November, will explore updates and developments in the world of taking dispute and justice systems online. The second theme, for the 15th, will address some of the challenges and critical questions that arise through moving beyond innovation into the disruptions that digital justice can create. This “impact” discussion may show that these can be ambivalent developments, in both fostering access to legal and other resources, and challenging other norms.

Central to the discussion at this Forum will be a comparative survey of recent developments in online courts and tribunals, underscoring the central role of digital technologies in the ongoing evolution of legal systems and access to justice. These developments also reinforce the ‘maturation’ of ODR beyond what might have been seen as a digital variant of ADR.

To learn more, just visit the conference website.

Alberto Elisavetsky at Mediation Week 2017 – State of Nuevo León, Mexico

November 6-9,  2017 | MEXICO

The State of Nuevo León and the Council of the Judicature invite you to the Week of Mediation 2017. The event will be hosted in the Auditory of the Superior Tribunal of Justice. In order to assist to the event it’s necessary to complete the pre-registration.

FREE ENTRANCE.

Alberto Elisavetsky, Director ODR Latinoamerica, will participate with the conference “Competences of the XXIst Century Mediator” on Monday 6 at 17:45 hr, and the workshop “Conflict Resolution through new technologies of information and communication” on Tuesday 7 and Wednesday 8 from 09:00 to 15:00 hs.

 

Alberto Elisavetsky in the conference on ADR in Sinaloa, Mexico

The Supreme Court of Justice of the State of Sinaloa, Mexico, and the Western University, organized a serie of conferences called “Alternative Methods of Conflict Resolution”. I had the honor to be invited as a speaker on the subject of distance mediation and access to justice to talk, among other things, about ODR Latinoamerica and the development of the MEL project in the City of Buenos Aires.

Registrations are currently open!

 

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ODR 4 Refugees: Access to Justice App

Innovation for justice–ODR Style!  A creative new app will offer much needed increased access to justice for refugees:  ODR 4 Refugees.  Designed by ODREurope, it will provide access to multilingual and culturally relevant online mediation services via smartphone technology.  ODREurope’s press release states:  “We have been monitoring the refugee crisis in Greece for the past two years and we have noticed that refugees had no access to dispute resolution mechanisms but they all had third generation smartphones…Therefore, we thought that smartphones could be the ‘fourth’ party in offering refugees online dispute resolution services…the app is easy to use and has several great features as well.”  Institutions, companies, and individuals are welcome to donate to assist in the cost of development.