Leah Wing has just completed an amazingly well-referenced article for the IJODR on Ethical Principles for Online Dispute Resolution. This article attempts to consolidate all of the ODR standards work from the past fifteen years into a clear set of principles that should serve to guide the development of global ODR moving forward. In the article, Leah describes these standards as a “GPS” for the development of the field. From the abstract:
“As ODR is increasingly incorporated into legislation, regulation and a wide variety of sectors in society, it is timely to explore the importance of ethical principles specifically for ODR. In the hope of contributing to these efforts, this article examines the benefits and challenges of articulating a set of ethical principles to guide the development and implementation of ODR systems, technology and processes.”
This is an important milestone article for the ODR field writ large, and I strongly encourage you to check it out.