The Judicial Joint Technology Committee released a new Resource Bulletin on November 30th exploring ODR and its utility within courts, entitled “Online Dispute Resolution and the Courts.” Here is the abstract:
“What began as a niche tool for non-binding, out-of-court dispute resolution between private parties, Online Dispute Resolution (ODR) has grown to become a distinct and particularly effective dispute resolution mechanism encompassing a broad array of artificial intelligence technologies used to resolve a growing variety of business, consumer, and even international disputes. Some courts have successfully piloted ODR for landlord-tenant, small claims, and domestic disputes, and for minor criminal cases such as traffic and code enforcement violations. ODR presents opportunities for courts to expand services while simultaneously improving customer experience and satisfaction. This Quick Response Guide provides a basic primer in Online Dispute Resolution and lays out implementation models as well as court-specific opportunities and considerations.”