“Rechtwijzer: why online supported dispute resolution is hard to implement”

Great, frank assessment on the law-tech-a2j.org blog of the challenges behind the Rechtwijzer project, with some valuable takeaways and lessons learned:

“The main providers of justice – such as courts, legal aid boards, ministries and law firms – cannot implement online supported dispute resolution under the current regulatory regimes. Offering ODR to citizens as an independent service is an option, but it is uncertain whether it will succeed without some form of government support. Although many forms of alternative dispute resolution failed to make a breakthrough in the past, a smart ODR offering may yet be able to do this… The broader lesson is about innovation in legal dispute resolution systems. That is hard to achieve. ODR is no different from mediation, problem-solving courts, fast tracks, ombudsmen and countless other attempts to replace traditional court procedures by more innovative mechanisms. The demand for better procedures from citizens is huge. But the government institutions to which we entrust adjudication and legal aid do not have processes for implementing and scaling up innovation. Truly opening up to innovation. That should happen first.”

Read the full article here.

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