Janet Rifkin
Dean, College of Social and Behavioral Sciences
jrifkin@legal.umass.edu

Professor Rifkin has been involved in the field of dispute resolution
for many years. In 1980, she and several colleagues started the University
Mediation Project, the first campus-based program in the United States.
This program no became the base for many local, regional, national and
international activities that stimulated the growth of this field.
She co-founded of the National Association for Mediation in Education
(NAME) which is now integrated into the Association for Conflict Resolution,
and served as an advisor to the first American Bar Association Committee
on dispute Resolution, helping to train mediators and others in Multi-Door
pilot programs. She has served on the boards of directors of a number
of national organizations including the National Institute of Dispute
Resolution and the National Conference of Peacemaking and Conflict Resolution.
Professor Rifkin was drawn to the idea of Online Dispute Resolution
initially through collaboration with Professor Katsh, who had written
analyses of how information technologies transform law. They became
intrigued by the idea of how emerging information technologies might
offer a new resources for practicing third parties and by the more fundamental
notion that cyberspace itself is a conflictual space which requires
new models of conflict resolution.
Their work at the Center for Information Technology and Dispute Resolution
has focused on these new questions and new possibilities. This course
is one example of the Center’s approach—one that is exciting
to all of us because it gives us the chance to bring some of our ideas
to experienced and interested people who can both learn from our experience
and who will undoubtedly ask questions that will expand our perspective
and understanding about our work.
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