Transaction Assurance in E-commerce — Guidance for Offering Online Dispute Resolution Services ISO 32122 streamlines cross border dispute resolution and enforcement, provides principles and technical guidance for the use of AI and other technologies, and establishes protections for consumers and businesses. The International Organization for Standardization (ISO), with 173 national standards bodies as members, is the largest developer of voluntary international standards.

NCTDR and the International Council for Online Dispute Resolution jointly issued ODR Standards (May 2022) that included AI and they are adopted in full and appear as Principles in the ISO 32122 Standard.

NCTDR Fellow Michael Fang (Fang Xuhui) released several posts in China summarizing the new standard. He highlighted China’s significant role in shaping the ISO ODR standard and emphasized the need for active exploration of Generative AI applications and challenges in the ODR field to build a more efficient and trustworthy ODR ecosystem.

His major post was in the Diversified Dispute Resolution Mechanism WeChat Public Account – Issue 584. See the English and Chinese documents at the links below.

English

Chinese

Here is an image of NCTDR Fellow Yoshi presenting the new ISO standards in China: