The New Handshake: Online Dispute Resolution and the Future of Consumer Protection offers a groundbreaking innovative solution for addressing the challenges of cross border e-commerce ODR and is a must read for everyone who cares about access to justice, e-commerce, and ODR!  Authors Amy Schmitz and Colin Rule not only present a vision of an effective global ODR system but, importantly, illustrate its feasibility, providing a concrete set of criteria for systems design.  Fresh off the press, it is available from the American Bar Association.