The National Center for Technology and Dispute Resolution (NCTDR) and the International Council for Online Dispute Resolution (ICODR) announce the issuance of a new jointly produced document. The Guidance is an extension of the NCTDR-ICODR Online Dispute Resolution Standards issued in May 2022, and adopted by the International Organization for Standards (ISO) in March 2025. 

The general guidance covers all of the ODR Standards of practice for third parties involved in dispute or conflict engagement.  The deployment of artificial intelligence to dispute management whether face-to-face or online offers valuable benefits to increase effectiveness and access to justice while also raising risks for disputants, third parties and dispute resolution entities.  Accordingly, NCTDR and ICODR have developed guidance for what will inevitably be the use of AI in all forms of dispute engagement. 

The Guidance can be accessed at:  Guidance for Third Parties Using AI