Leah Wing

Co-Director, National Center for Technology and Dispute Resolution
Senior Lecturer, Legal Studies Program, Political Science Department, University of Massachusetts/Amherst (USA)

Leah serves on the faculty at the University of Massachusetts/Amherst where her research and teaching apply critical theory to ODR, mediation, and truth recovery and reconciliation in colonized and postcolonial societies. She has been a mediator since 1983 and trainer for educational institutions, government agencies, and non-profits since 1985, serving on the Board of Directors of the Association of Conflict Resolution from 2002-6, as a member of the editorial board of Conflict Resolution Quarterly since 2002 and as an editorial board member of the International Journal of Online Dispute Resolution since its inception.  She is the founding director of the Social Justice Mediation Institute.

Leah’s present research projects focus on the power of apologies in e-commerce online dispute resolution, crowdsourcing and spatial justice, and technological responses to digital harm doing.   She has also completed recent research funded by the National Science Foundation:

  • The Fourth Party: Improving Computer-Mediated Deliberation through Cognitive, Social and Emotional Support
  • Process Families and their Application to Online Dispute Resolution
  • Process Technology for Achieving Government Online Dispute Resolution

Leah’s publications concentrate on the critical examination of conflict transformation theory and practices in both the online and offline worlds and her most recent publications include:

  • Wing, L.  “Artificial Intelligence and Online Dispute Resolution Systems Design: Lack of/Access to Justice Magnified.” International Journal of Online Dispute Resolution, Vol. 4, No. 2, 2017, 16-20.
  • Wing, L. “Ethical Principles for Online Dispute Resolution: A GPS Device for the Field.” International Journal of Online Dispute Resolution, Vol. 3, No. 1, 2016, 12-29.
  • Wing, L.  “Social Impact and Technology: Issues of Access, Inequality and Disputing in the Collaborative Economy, International Journal of Online Dispute Resolution, (1)2, 2014, 150-16o.
  • Wing, L. and Rainey, D. “Online Dispute Resolution and the Development of Theory.” In Wahab, M., Katsh, E., and Rainey, D. (eds.), Online Dispute Resolution: Theory and Practice. The Hague: Eleven International Publishing, 2012, 23-38.

Leah is also particularly interested in the role that technology, geography, and art play in conflict and its resolution and she directs the Center’s Art of Conflict Transformation program.  She is presently collaborating with partners from several nations on the development of online archives and exhibition space for conflict-related art as part of conflict transformation processes.

Leah has been the recipient of:

  • Award for Distinguished Service to the Field of Conflict Resolution, Association for Conflict Resolution
  • JAMS Award for Outstanding Publication in the Field of Conflict Resolution Education for Recommended Standards for School-Based Peer Mediation Programs, 2007 (contributing editor).
  • Kuumba Award in Appreciation of Support and Efforts in Promoting Opportunities in the Field of Alternative Dispute Resolution for Minority Professionals, Capital University Law School, Minority ADR Program, Columbus, Ohio
  • Chancellor’s Award for Multiculturalism, University of Massachusetts Amherst
  • College of Social and Behavioral Sciences College Outstanding Teaching Award, University of Massachusetts Amherst