NCTDR issues ODR Framework document and revised ODR Standards

NCTDR has issued a paper, Framing the Parameters for Online Dispute Resolution introducing a framework for use in considering what constitutes ODR. With the recent burst in use of videoconferencing in dispute resolution during the global pandemic, growing interest in the application of artificial intelligence, and the development of sophisticated technologically supported platforms, robust discussions are underway about the state of play of ODR. We hope this ODR Framework will contribute to increased understanding and ethical design and use of technology in dispute handling.

The National Center for Technology and Dispute Resolution and the International Council for Online Dispute Resolution have jointly issued revised Online Dispute Resolution Standards.