ODR Standards, Principles, & Guidelines

ODR Standards, Principles & Guidelines

Online Dispute Resolution Standards of the National Center for Technology and Dispute Resolution and the International Council for Online Dispute Resolution (ICODR) [click for complete ’22 revised document] are based on:

Ethical Principles for Online Dispute Resolution, a Project of the National Center for Technology and Dispute Resolution

ODR Training Components Guidelines of the International Council for Online Dispute Resolution

Video Mediation Guidelines (English) of the International Council for Online Dispute Resolution (ICODR) (Arabic) (Hebrew)

Video Arbitration Guidelines of the International Council for Online Dispute Resolution (ICODR)

Payment ODR Standards of the International Council for Online Dispute Resolution (ICODR)

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Annotated Model Procedural Order for Remote Video Arbitration Proceedings. The Chartered Institute of Arbitrators (CIArb), 2021.

Guidelines of the Committee of Ministers of the Council of Europe on online dispute resolution mechanisms in civil and administrative court proceedings. Council of Europe, 2021.

Model Order and Procedures for a Virtual Hearing via Videoconference. American Arbitration Association-International Centre for Dispute Resolution, 2021.

Virtual Hearing Guide for Arbitrators and Parties Utilizing Zoom. American Arbitration Association-International Centre for Dispute Resolution, 2021.

Guidance Note on Remote Dispute Resolution Proceedings. The Chartered Institute of Arbitrators (CIArb), 2020.

Guidance Note on Possible Measures Aimed at Mitigating the Effects of COVID-19. International Chamber of Commerce, 2020. [Video presentation]

Interim Measures: Practical Considerations for Arbitrators; [Video presentation] International Chamber of Commerce, 2020.

Guidelines for Virtual Hearings. Hong Kong International Arbitration Centre’s Guidelines for Virtual Hearings, 2020.

Protocol on Cybersecurity in International Arbitration. International Council for Commercial Arbitration, New York City Bar, and CPR International Institute for Conflict Prevention and Resolution, 2020.

Protocol on Virtual Hearings in Africa. African Arbitration Academy, 2020.

Seoul Protocol on Video Conferencing in International Arbitration. Korean Commercial Arbitration Board International, 2020.

Using Zoom to Conduct Online Mediation: Considerations andResources for Community Dispute Resolution Program Centers. Michigan Supreme Court Office of Dispute Resolution, 2020.

Virtual Courts in the COVID-19 Era and Beyond. American Bar Association. Section of Litigation and Judicial Division. June 2020.

French legislation and decree on voluntary ODR platform certification

Recommended Best Practices for Online Dispute Resolution Service Providers. American Bar Association Taskforce on ECommerce and ADR.

Inclusive Courts Checklist by G3ICT, the Global Initiative for ICTs.

APEC Collaborative Framework for Online Dispute Resolution of Cross-Border Business to Business Disputes, 2019.

Standards for ODR Platforms for Court Program Pilot by American Bar Association Section on Pro Bono and Public Service and Technology and Dispute Resolution Committee 2018.

UNCITRAL Technical Notes on Online Dispute Resolution, 2017.

OECD’s Guidelines for Consumer Protection in E-Commerce, 2016.

Federal Law of Consumer Protection on ODR for the Federal Consumer Protection Prosecutor Office of the Government of Mexico, 2015.

Government of Brazil standards for ODR platform, 2014.

Online Dispute Resolution Standards of Practice. Followed by ICANN, promulgated in 2009 by the National Center for Technology and Dispute Resolution.

European Commission Recommendation on the Principles Applicable to the Bodies Responsible for the Out-of-Court Settlement of Consumer Disputes (98/257/CE).

European Committee for Standardization Workshop’s Standardization of Online Dispute Resolution Tools.

International Mediation Institute Competency Criteria for E-Mediators.

International Mediation Institute e-Mediation Certification, Annex 1 and 2.

Mediating from a Distance: Suggested Practice Guidelines for Family Mediators.

Online Dispute Resolution Technical Interface Standards (Working Draft 3). National Center for State Courts (USA).

Privacy Online: OECD Guidance on Policy and Practice, Organization for Cooperation and Development, 2003.

Disputes in Cyberspace 2001: Update on Online Dispute Resolution for Consumers in Cross-Border Disputes. Office for Developed and Transition Economies. Consumers International, 2001.

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Articles focused on Standards and Principles for ODR

  • Byrom, Nancy. Digital Justice: HMCTS Data Strategy and Delivering Access to Justice Report and Recommendations. UK: The Legal Education Foundation. October 2019.
  • Cortes, Pablo. “Accredited Online Dispute Resolution Services: Creating European Legal Standards for Ensuring Fair and Effective Processes.” Information & Communications Technology Law, vol. 17, no. 3, Oct. 2008, 221–237.
  • Cortés, P. (2017). Directive 2013/11/EU on Alternative Dispute Resolution for consumers and regulation (EC) 524/2013 on Online Dispute Resolution. In A. Lodder & A Murray (Eds.), Commentary on the EU regulation of electronic commerce and information. Edward Elgar, 230-255.
  • Cortés, Pablo. Developing Online Dispute Resolution for Consumers in the EU: A Proposal for the Regulation of Accredited Providers, International Journal of Law and Information Technology. Oxford University Press, 2010.
  • Cortés, P. (2017). Regulatory developments in mediation and in technology supported mediation schemes in the UK. Computer and Telecommunications Law Review, 23(8), 208-212.
  • Cortés, P., & Cole, T. (2018). Legislating for an Effective and Legitimate System of Online Consumer Arbitration”. In M. Piers and C. Aschauer (Eds.), Arbitration in the Digital Age: The Brave New World of Arbitration. Cambridge University Press, 207-243.
  • Cowles, Maria Green Global Business Dialogue on Electronic Commerce (GBDe). TA-Datenbank-Nachrichten, Nr. 4, 10. Jg., Dezember 2001, 70-79.
  • DeMars, J, Exon, Susan Nauss, Kovach, Kimberlee K., and Rule, Colin. “Virtual Virtues: Ethical Considerations for Online Dispute Resolution (ODR) Practice,” Dispute Resolution Magazine, Vol. 17, No. 6, 2010.
  • Ebner, N., & Zeleznikow, J. (2016). No sheriff in town: governance for the ODR field. Negotiation Journal, 32(4), 297-323.
  • Exon, Susan Nauss. “Ethics and Online Dispute Resolution: From Evolution to Revolution.” Ohio State Journal on Dispute Resolution, vol. 32, no. 4, Oct. 2017, 609–664.
  • Greenberg, E. E. & Ebner, N. (2018). Ethics meets the O in DR. New York Dispute Resolution Lawyer, 11(2), 7-9.
  • Goncalves, A. M., & Rainey, D. (2018). Standards, qualifications, and certification for e-mediators. International Journal of Online Dispute Resolution, 5(1-2).
  • Goncalves, A.M., Bogacz, F., & Rainey, D. (2019). Beyond the Singapore Convention. The importance of creating a ‘code of disclosure’ to make international commercial mediation mainstream. International Journal of Online Dispute Resolution, 6(2).
  • Larson, David Allen. “Digital Accessibility and Disability Accommodations in Online Dispute Resolution: ODR for Everyone.” Ohio State Journal on Dispute Resolution, vol. 34, no. 3, July 2019, 431–458.
  • Loebl, Z. (Sr.), & Loebl, Z (Jr.) (2017). Customer door codes: A proposal for a quasi-standard in the area of ODR and consumer tech. International Journal of Online Dispute Resolution, 4(1).
  • Loebl, Zbynek. “Identifying and Establishing Standard ODR Processes.” International Journal of Online Dispute Resolution, 3(2), 2016, 125.
  • Rainey, Daniel. “Creating Standards for ODR.” International Journal of Online Dispute Resolution, 4(2), 2017, 21-25.
  • Rainey, D. Glimmers on the Horizon: Unique Ethical Issues Created by ODR. Dispute Resolution Magazine, (Winter 2015), 20-23.
  • Rainey, Daniel. “Model Standards for Mediators [Annotated for Online Dispute Resolution Practice in 2016].” International Journal of Online Dispute Resolution, 3(1), 2017, 30-40.
  • Rainey, Daniel, et. al. Annotated model standards for mediators. International Journal of Online Dispute Resolution, 3(1), 2016, 30-40.
  • Rainey, Daniel. Third-party ethics in the age of the fourth party. International Journal of Online Dispute Resolution, 1(1), 2014, 37-56.
  • Ross, G. (2016). European businesses and the new European legal requirements for ODR. International Journal of Online Dispute Resolution, 3(2).
  • Raymond, A. H., & Shackelford, S. J. Technology, ethics, and access to justice: Should an algorithm be deciding your case? Michigan Journal of International Law, 2014, 486-492.
  • Schmitz, A. and Wing, L.  “Beneficial and Ethical ODR for Family Issues.” Family Court Review, 59(2), 2021.
  • Shackelford, S. J., & Raymond, A.(2014). Building the virtual courthouse: Ethical considerations for design, implementation, and regulation in the world of ODR. Wisconsin Law Review, (January 29, 2014).
  • Vermeys, N. (2018). Les modes privés de prévention et de règlement des différends en ligne. In P.-C. Lafond (Ed.), Régler autrement les différends (2nd ed.). Lexis Nexis.
  • Vermeys, N. (2016). Le règlement en ligne des différends de cyberconsommation. In P.-C. Lafond & V. Gautrais (Eds.), Le consommateur numérique : Une protection à la hauteur de la confiance? (p. 257). Éditions Yvon Blais.
  • Vilalta, A. E. (2016). Decalogue of good practices for electronic mediation. EMEDEU Project, 3, 190-200.
    Vilalta, A. E. (2018). La regulación europea de las plataformas de intermediarios digitales en la era de la economía colaborativa. Revista Crítica de Derecho Inmobiliario, 1.
  • Aura Ester Vilalta. “2009 Workshop International Sobre ADR/ODR. Construir Ponts: Marc Jurídic i Principis.” IDP, no. 9, 2009.
  • Vilalta, A. E., & Barral, I. (2016). La directiva ADR de consumo, la puesta en marcha de la plataforma ODR y las obligaciones derivadas del reglamento UE Nº 524/2013”. In ADICAE (Ed.).
  • Wallis, T. (2017). Legislative and regulatory moves in England and Wales impacting on the future of ODR: The claims portal. International Journal of Online Dispute Resolution, 4(2).
  • Weiner, Alan. Regulations and Standards for Online Dispute Resolution: A Primer for Policymakers and Stakeholders 2001. Mediate.com
  • Wing, Leah. “Artificial Intelligence and Online Dispute Resolution Systems Design: Lack of/Access to Justice Magnified.” International Journal of Online Dispute Resolution, 4(2), 2017, 16-2.
  • Wing, Leah. “Ethical Principles for Online Dispute Resolution: A GPS Device for the Field.” International Journal of Online Dispute Resolution, 3(1), 2016, 12-29.
  • Wing, L., Martinez, J., Katsh, E. and Rule, C. “Designing Ethical Online Dispute Resolution Systems: The Rise of the Fourth Party.” Negotiation Journal 37(1), Special Issue: Artificial Intelligence, Technology, and Negotiation, Winter 2021, 49-64.
  • Wing, L. and Rainey, D. “Ethical Principles and Standards for Online Dispute Resolution.” in Rainey, D., Katsh, E., and  Wahab, M. (eds.), Online Dispute Resolution: Theory and Practice, Second Edition. The Hague: Eleven International Publishing, 2021, 19-47.