Two very interesting articles about the use of ODR in the Journal of the International Ombudsman Association –
Two very interesting articles about the use of ODR in the Journal of the International Ombudsman Association –
e-ADR 2015 – IV Distance World Congress in Spanish about Alternative Dispute Resolution
The virtual Congress took place between the 12th and the 15th of May 2015. The central subject of the IVth edition was The contribution of Alternative Dispute Resolution on the topic of Undocumented Immigration in Hispanic America.
The following document in Spanish contains a letter from Alberto Elisavetksy and a brief summary of the contents of the event.
We also want to share with you the links to the accademic works, the recordings of the video conferences, the debate forums and the winning works of the contest for high schools of Latin America, “Juventud Constructora de Paz ” (The Youth Builders of Peace). You’ll find the links scrolling down this document.
Carta de Alberto Elisavetsky, Presidente del Comité Ejecutivo e-MARC
Buenos Aires, 15 de Junio 2015
Siempre es un orgullo y una gran satisfacción para mí durante el IV Congreso Mundial a distancia en español de Métodos Apropiados de Resolución de Conflictos, ponerme en contacto con los diversos asistentes, instituciones y especialistas que brindan su aporte y que elaboran redes de conceptos y actualización. Verdaderamente, son el combustible de este evento mundial.
Gracias a ellos se genera, a lo largo del Congreso, un panorama sobre el estado de los MARC tanto en Hispanoamérica como en el mundo: a través de sus propios protagonistas y creadores, críticos y teóricos, que intervienen desde distintos puntos de vista o ámbitos de interés.
Las ediciones de e-MARC siempre han buscado colaborar y reforzar una Cultura de la Paz, de la conciliación, del acuerdo y del legítimo acceso a la Justicia. Cada año, y cada vez con más fuerza, esperamos acercarnos un poco más a nuestro cometido.
En el presente escrito compartimos con ustedes el detalle y los accesos a los trabajos destacados, a las grabaciones de las video conferencias, y a los foros de debate que han modelado este Congreso online.
Presidente del Comité Ejecutivo e-MARC
E-MARC 2015 – Reseña y contenidos generales
Entre el 12 y el 15 de mayo de 2015 se llevó a cabo el IV Congreso Mundial a distancia en español de Métodos Apropiados de Resolución de Conflictos e-MARC 2015.
El e-MARC es un evento colectivo que, desde hace cuatro años, en el mes de mayo, reúne a especialistas, académicos y operadores de conflictos de América y Europa en un «espacio cibernético» para debatir y exponer, ideas, opiniones y posturas sobre temas propuestos por el Comité Organizador, integrado por prestigiosos profesionales especialistas en Métodos Apropiados de Resolución de Conflictos, y presidido por el Dr. Alberto Elisavetsky.
El Congreso tiene como objetivo el acercamiento entre personas con intereses y motivaciones afines al mundo de los Métodos Aplicados a la Resolución de Conflictos, al intercambio de información, conocimientos y puntos de vista sobre temas de interés común. El tema central, -de gran actualidad-, que atravesó el evento de 2015 fue “LA INMIGRACIÓN INDOCUMENTADA- Contribución de los MARC al abordaje de los conflictos derivados de la Inmigración Indocumentada en Hispanoamérica”.
En esta edición se incluyeron videoconferencias, foros de debates, y trabajos destacados. La novedad, la constituyó una propuesta inédita destinada a alumnos de instituciones de Educación Secundaria, de toda Latinoamérica: el Concurso “Juventud Constructora de Paz”. Este concurso buscó generar un reconocimiento a aquellos trabajos de alumnos que mejor hubiesen recogido la valoración y el significado de los medios pacíficos de resolución de conflictos en el ámbito escolar. Por ello, se invitó a los jóvenes a proponer una secuencia de acciones innovadoras, creativas y motivadoras para fomentar la resolución de conflictos mediante el uso de los MARC en el ámbito educativo.
Las VIDEOCONFERENCIAS incluyeron los siguientes temas:
Acceso a las grabaciones: http://e-marc.net/conferencias/
Los TRABAJOS DESTACADOS versaron sobre:
Autor: Eduardo Andrés Sandoval Forero- Mexico
Acceso a los Trabajos Destacados: http://e-marc.net/category/trabajos-destacados/
Los FOROS DE DEBATE cautivaron a los participantes con las siguientes temáticas:
Acceso a los Foros: http://e-marc.net/category/foros-de-debate/
Los trabajos ganadores EN EL CONCURSO JUVENTUD CONSTRUCTORA DE PAZ fueron los siguientes:
Ver los trabajos del concurso: http://e-marc.net/concurso/
President of the e-ADR Executive Comitee
- Director of ODR Latinoamérica, Embassy of Peace Mil Milenios de Paz, Peace Foundation UNESCO, Director of the Observatory of Conflict in the National University of Tres de Febrero, Argentina, Director of the Postgraduate course in Resolution of Conflicts and New Technologies in the National University of Tres de Febrero, Argentina.
General Coordinators of the Event
María Victoria Marún
-Lawyer, Mediator and Senior Professor in Legal Cience. Specialist in University Teaching, Director of the Center of Alternative Conflict Resolution of the Lawyers and Attorneys College of the 3rd Judicial Circle of Mendoza, Argentina, University Proffesor in the Pontifical Catholic University Santa María de los Buenos Aires, Postgraduate in Private Law, Instructor in School Legistalion and Conflict Resolution in Educational Institutions in DGE Mendoza and the National Ministry of Education of Argentina.
María Eugenia Solé
-Lawyer, Mediator (Holborn College Diploma in Law of Tort and Law of Contract), Graduate in Conflict Mediation and Conflict Resolution, Prejudicial Mediator, Currently assisting the Master of the VIII Promotion of the Latin American and European Master in Mediation and Negotiation of the IUKD, Institut Universitaire Kurt Bösch, Teacher, Applicant to a Postdegree in Education and TIC of the Nacional Ministry of Education of Argentina.
The team at UMass-Ahmerst who have worked on the NSF-funded Social Deliberative Skills project have now released their final report. They also have a summary and helpful infographic here: http://socialdeliberativeskills.com/NSFSummary.html
The team explains the wider relevance of their project this way:
“Our unobtrusive scaffolding methods and facilitator dashboard concepts will transfer to use in collaborative work, civic engagement, and online dispute resolution. Discussion forums and commenting features are widely used in educational contexts and social media, but little exists to support higher quality deliberation in these environments. Our methods should also be applicable to “flipped” classrooms and MOOC (Massive Online Open Course) environments, which are in need of better tools for interaction, dialogue, and management. We also believe that social deliberative skills practiced online will transfer to other contexts such as face-to-face communication.”
Learn more at http://socialdeliberativeskills.com/
Registration is now open for ODR2015, to be held in New York June 3-5, 2015. Hosted by Pace Law School and the National Center for Technology and Dispute Resolution and held at the Pace University campus in Manhattan. Keynote speakers include Richard Susskind, author of Tomorrow’s Lawyers, Internet pioneer and entrepreneur Esther Dyson, Modria Founder Colin Rule and Doc Searls, co-author of the Cluetrain Manifesto, as well as several internationally recognized ADR/ODR experts. Registration is limited and program information is accessible at http://www.odr2015.org. Please register soon. We hope that you will be able to attend.
e-ADR 2015 is the IVth Distance World Congress in Spanish about Alternative Dispute Resolution & Online Dispute Resolution
Online event | May 12th – 15th 2015
Thanks to last year’s success, e-ADR is coming back this year with more days of virtual activity!
The Virtual Congress will be synchronous and asynchronous during the 24 hrs, between the 12th and the 15th of May 2015.
The central subject of this edition will be The contribution of Alternative Dispute Resolution and Online Dispute Resolution on the topic of Undocumented Immigration in Hispanic America.
With discussion forums, videoconferences and outstanding accademic works, e-ADR 2015 brings to you the latest news, advances and methods on ADR and ODR, as well as an open space to share and produce knowledge.
For more information please visit: http://e-marc.net
From the Kickstarter website:
“Otter is an award-winning online dispute resolution (ODR) solution that includes an “automated mediator” and other dispute resolution tools to help kids resolve conflicts.
Conflicts are a huge problem for everyone, but kids are especially susceptible to unresolved conflicts because they usually don’t have the skills, time, or means to resolve their conflicts.
Conflicts can start out as something as simple as not saying “sorry” for accidentally bumping into someone, but even a small conflict, if ignored, can turn into a big problem like fighting or bullying.
Otter gives kids dispute resolution training and then gives them the means to resolve their conflicts. It also uses technology to make conflict resolution efficient, so that it doesn’t waste time that should be spent on academic work.
While Otter was initially developed for elementary schools, we discovered that it can be used by any age group, even adults!
Otter is great for:
Numerous studies have shown the emotional and financial benefits of resolving conflicts. Here are a few ways Otter can help:
Eventually, Otter will be able to be customized to be used as an ODR solution for conflicts at every level of education and in the work place.”
This project won the first Tech for Justice Hackathon held as part of odr2014.org. This is amazingly cool — let’s work together to get it funded!
Via Graham Ross: A ground breaking Report has just been released by the ODR Advisory Group to the Civil Justice Council for an Internet based court service, provisionally called Her Majesty’s Online Court (HMOC), with judges hearing cases online and with much more effort in helping people resolve disputes without requiring a judge.
The Advisory Group has set up a website that will grow over time. It contains the full Report as well as additional material and interviews with experts including Modria co-founder, Colin Rule and Professor Ethan Katsh. The Report itself can be downloaded from here.
The report suggests a 3 tier system that moves from diagnosis to facilitation to dispute resolution Even for cases requiring a judge this system will offer services at lower cost bot to the parties (reduced fees) and to the court service.
There has been considerable publicity to these proposals in all the national UK press and media. A spokesperson for HMCTS (Her Majesty’s Courts and Tribunal Service) has publicly responded to say: ‘We welcome the publication of this important and thought-provoking report. We agree that On-line Dispute Resolution is an important area and one that we are actively exploring in more detail in the context of the reform of court and tribunal services.
We are keen to continue to engage with the ODR Advisory Group on their report and any future work that the Civil Justice Council may commission them to do.’
Read more here.
The United Nations Secretary-General recently issued a report recognizing “the enormous potential of information and communications technology to strengthen the decision-making and delivery capacity…in the areas of peace and security, development, human rights and international law….” And stating that “in the past, technology has been regarded as a utility which is separate from substantive business. However, technology and business are not mutually exclusive, they are inextricably linked. The proposed strategy, as requested by the General Assembly, is set out in the present report and is a statement of how technology can be used to best effect in order to support the work of the Organization.”
A new article in Legal Futures suggests that momentum is building behind calls for government to invest more heavily in ODR. An excerpt of the article:
“…Professor Richard Susskind, who is heading a committee investigating ODR, has called for ODR to be explored in “greater depth and urgently”.
The report on the digital delivery of legal services to people on low incomeswas written by Professor Roger Smith, solicitor and former director of JUSTICE, and backed by the Legal Education Foundation (LEF).
He said the Dutch were leading the way with user-orientated legal advice websites, while British Columbia looked likely to be the first to deliver “online dispute determination” next year.
“If it was my money, I would want to see what was happening in Vancouver first,” Professor Smith told Legal Futures. “We can watch what happens and learn a lot”.
The professor said version two of the Dutch Rechtwijzer programme was due to go live in March 2015, which would take users to the point where Dutch law requires lawyers to review documentation before it is seen by judges.
Meanwhile in Canada, a Civil Resolution Tribunal would be set up in British Columbia next year, providing an alternative to the traditional small claims court.
Professor Smith said too many legal advice websites were based on print, with many still using the expression “fact sheet”. He went on: “The best sites, like the Dutch one, are turning themselves around so they ask questions of the user and identify exactly what the user wants. Airline websites don’t give you a suite of timetables – they ask you where you want to go.”
Professor Smith said Holland had led the way with user-orientated legal advice websites, funded by the Dutch legal aid board.
The LEF report recommended that the Ministry of Justice and Courts Service should commit to a “pilot small claims online dispute resolution programme”, from 2016 onwards.
In April, the Civil Justice Council (CJC) set up an advisory group, chaired by Professor Richard Susskind, to explore the role that online dispute resolution (ODR) can play in resolving civil disputes.
Professor Susskind spoke last month at a CJC event on litigants in person, and a newly published summary of the event reported him saying that there was no doubting the huge potential ODR offered in terms of resolving disputes quickly and cheaply.
ODR tended to take one of three forms – either a form of e-adjudication, a type of online ADR negotiation via IT or a tool for diagnosing problems.
The summary continued: “Good ODR systems were already available, and the question now was to what extent the state would take ownership of an ODR structure. In other jurisdictions, e.g. Holland and British Columbia, state-run services were in operation, and parking adjudications offered a UK model.
“There was no doubt ODR would appeal to the under 30s. It would not solve all disputes, but it was a topic that needed to be explored in greater depth and urgently.”’
Read the full article here:
Today the UK Legal Ombudsman published a research report produced by Queen Margaret University looking at Models of Alternative Dispute Resolution (ADR). The aim of this research was to investigate what the Legal Ombudsman can learn from other ADR providers. The research was to help the Legal Ombudsman review and develop its dispute resolution model and ensure it remains fit-for-purpose.
ODR features prominently in the report, and is one of the four main areas of focus. The eBay/PayPal experience is covered in some depth. The ODR section is summarized thusly:
“Online Dispute Resolution (ODR) is the use of information and communications technology to help disputants find resolutions to their disputes and is emerging as an increasingly important approach for resolving consumer complaints. Initially designed to resolve high volume and low cost consumer e-commerce disputes, ODR has developed to enable its use for complaints about financial services, property tax and complaints to Ombudsman organisations, such as the Internet Corporation for Assigned Names and Numbers (ICANN). According to Fowlie (2011), the inaugural ICANN Ombudsman, ODR is a process that can be used to improve or supplement most ADR techniques. It applies both to online disputes and to real world complaints and can be technology-based or technology-assisted. In technology-based ODR, parties are helped through, for example, blind-bidding systems to arrive at an optimal outcome. Technology-assisted ODR uses tools to increase the efficiency of human-based approaches such as investigation, questioning, presenting options and communicating findings and may be particularly attractive to ombudsman and ADR organisations. This section gives an analysis of the key issues associated with ODR and assesses its potential, drawing from a case study looking at eBay’s system of dispute resolution.”
To read the full report, access the PDF here: