New OECD Report on ODR in Latvia

From Cambridge University Professor Felix Steffik on Linkedin: “Today, the OECD has published its report on ‘Developing Effective Online Dispute Resolution in Latvia’. The report documents the assessment of online dispute resolution in Latvia and summarises key policy recommendations to support its development. It draws from the prior influential work of the OECD on access to justice, for example, the OECD Recommendations on Access to Justice and People-Centred Justice Systems.

I had the immense pleasure to contribute to this project as an international expert and would like to extend my gratitude to the entire OECD team, the EU representatives and everyone involved in Latvia. The two years with this project were full of inspiration and passion to chart the right path for online dispute resolution. I am delighted to see the report in its final version. It is a treasure trove of strategies for designing and regulating online dispute resolution.

You can read the report here:

2024 Prague ODR Forum

Please mark your calendars to join us June 5-6, 2024 in Prague for the 24th ODR Forum! NCTDR Fellow (and new ICODR board member) Zbynek Loebl is hosting the event… many will remember the time he hosted the forum a decade ago, and it was one of the best. With all the developments in AI and across Europe, this forum will be incredibly rich. So mark your calendars — we hope to see you there!

Securities and Exchange Board of India (SEBI) to Launch Online Dispute Resolution

From Mohit Mokal’s blog:

“SEBI, the Securities and Exchange Board of India, has recently announced its plan to implement an online dispute resolution (ODR) mechanism for its stakeholders. The move aims to provide a more accessible and efficient dispute resolution process for investors and other market participants. This announcement came after the SEBI Board Meeting held on 29th March 2023, and the ODR mechanism will be implemented through a dedicated online platform, designed to offer easy access to investors, intermediaries, and listed companies for dispute resolution.

SEBI has been working tirelessly to improve the dispute resolution process, particularly by making it more efficient and swift. Currently, dispute resolution cases can take a long time to be resolved, causing frustration to investors and stakeholders. Hence, SEBI’s decision to enable online dispute resolution will allow investors and other stakeholders to submit their complaints online and have them resolved in a timely manner. SEBI is also committed to ensuring the security and reliability of the ODR process…”


Upcoming Training: New Ethical Concerns and ODR Standards for Tech and ADR

On June 27, 2023 , CPR Dispute Resolution will offer a training program, “Tech and ADR: New Ethical Concerns and ODR Standards” presented by Leah Wing of the National Center for Technology and Dispute Resolution at UMass-Amherst and Janet Martinez of Stanford Law School.

Tech and ADR: New Ethical Concerns and ODR Standards

“The application of technology to dispute resolution has seen exponential growth in the shadow of the pandemic, particularly in the use of remote video conferencing. The disruptive nature of technology provides new opportunities for access to justice as well as new ethical issues for practitioners and processes. This workshop will explore case examples in light of legal obligations and professional ethical requirements for the use of technology in dispute resolution.The workshop will also examine ways to operationalize new ethical standards for the application of technology to dispute resolution.”

1.5 hours of non-transitional NY CLE in Ethics will be provided. For more information, visit

Artificial Intelligence and the Future of Mediation

I want to make sure everyone is aware of our online conference on Artificial Intelligence and the Future of Mediation, happening next week. Tools like ChatGPT4 and Google Bard are poised to make huge changes in our society, and the field of mediation is no exception.

All of us in the ODR field need to quickly get smarter about what AI can and cannot do, and what ethical issues it raises for mediation and mediators. As AI becomes more common across society, our parties will expect to be able to leverage these tools in finding resolution to their problems.

Many ICODR friends will be presenting at this conference (e.g. Ethan Katsh, Leah Wing, Dan Rainey, Andy Lee, Zbynek Loebl, Bob Bergman, etc.) but also many people from the AI field who are working with these tools up close.  

Here are the details:

April 18-19, 2023 8:45am-5pm PST (11:45am-8pm EST)

Conference details are at

Full agenda online at

The sessions will be recorded and made available shortly following the conference. All registrants will be given 6 months access to view the conference recordings at

I really hope you can join us!

New APEC Paper on ODR Best Practices

APEC (Asia Pacific Economic Cooperation) has just released a new paper on ODR best practices.

From the description:

“Online Dispute Resolution, or ODR, has the potential to align the justice system with our digital society through use of advanced technologies. As more APEC providers and economies roll out ODR, concrete recommendations to guide existing players and new market entrants are crucial so that all get ODR right. This study details best practices in designing ODR platforms using a user-centric approach, basic principles relating to ODR providers and neutrals, special considerations regarding the use of ODR in courts, and extending the use of ODR in consumer cases.”

Download the paper here:

Upcoming ODR/Legaltech Event in Texas, March 3

Excited about this upcoming Legal Tech and ODR conference hosted in early March by our good friend of NCTDR Nancy Welsh — online participation options are available. Get all the details here:

From the conference website:

“Explore the intersection between legal tech and online dispute resolution (ODR), these tools’ different uses in the public and private sectors, and what that should mean for legal education.

Both legal tech and ODR involve the use of technology to assist legal practice and the accomplishment of legally-cognizable outcomes. So why do these two fields seem to exist in separate worlds?

  • Where do legal tech and ODR intersect in the public sector – e.g., in the courts, governmental practice, administrative adjudication, the provision of legal services and A2J?
  • Where do legal tech and ODR intersect in the private sector – e.g., in private legal practice, in-house corporate legal practice and customer relations, and private arbitration and mediation?
  • And perhaps most important, what aspects of legal tech and ODR should law schools make part of our curriculum, in order to prepare our students to use these tools responsibly and well – and even to prepare them to create the next generation of legal tech and ODR?

Confirmed presenters include:

  • Ann Baddour, Director, Fair Financial Services Project, Texas Appleseed
  • Alyson Carrel, Co-Director, Center on Negotiation, Mediation, and Restorative Justice, Northwestern University Pritzker School of Law
  • Margaret Hagan, Executive Director, Legal Design Lab, Stanford Law School
  • William Henderson, Stephen F. Burns Professor of Law, Indiana University Maurer School of Law
  • Dwayne Hermes, Co-Founder, ClaimDeck
  • Jonathan Pyle, Contract Performance Officer, Philadelphia Legal Assistance
  • Colin Rule, Practitioner-in-Residence, Texas A&M University School of Law, & CEO, and
  • Amy Schmitz, Professor & John Deaver Drinko-Baker & Hostetler Chair in Law, Moritz College of Law, The Ohio State University​”

First Demo Integration of ODR and ChatGPT3

Kudos to Bob Bergman of on completing the first integration of ChatGPT into an ODR platform! (as far as I know)

Check out the video below showing off the functionality. It really is impressive, and it opens a whole new world of possibilities for ODR.

Well done, Bob, and the whole NextLevelMediation team. I feel like I felt the first time I saw an LCD projector or wireless internet: this is going to change everything.