Transaction Assurance in E-commerce — Guidance for Offering Online Dispute Resolution Services ISO 32122 streamlines cross border dispute resolution and enforcement, provides principles and technical guidance for the use of AI and other technologies, and establishes protections for consumers and businesses. The International Organization for Standardization (ISO), with 173 national standards bodies as members, is the largest developer of voluntary international standards.

NCTDR and the International Council for Online Dispute Resolution jointly issued ODR Standards (May 2022) that included AI and they are adopted in full and appear as Principles in the ISO 32122 Standard.

Ia y el Futuro de la Mediacion Inteligente: 10 al 14 Marzo 2025.

Five days to explore the future of digital mediation.

Experts from over 10 countries, exclusive conferences, and practical workshops where artificial intelligence and technology are transforming the way we resolve conflicts.

A 100% online event, with 24/7 global access.

Analysis of the latest trends, innovative presentations, and a unique opportunity to discover Negotiarthor One, one of the first personalized AI assistant for negotiating with multiple approaches.

Join AI-assisted mediation workshops, access specialized platforms, and immerse yourself in guided networking designed to expand your global network.

Official certification by ODR Latinoamérica and 10 accredited hours for Mediation Argentine Directions. Check availability in your province.

Global Registration: https://expotech2025op.eventbrite.com.ar

Registration for Residents in Argentina: https://expotech2025.eventbrite.com.ar

NCTDR has issued an ODR & AI bibliography that can be found along with a 76 page more general ODR bibliography @ https://odr.info/publications/. Information about submitting citations for publications can be found on both documents.

The National Center for Technology and Dispute Resolution (NCTDR) periodically compiles bibliographies about ODR and we hope they, along with the multitude of other free resources on odr.info, are of use to faculty, students, practitioners, and members of the public interested in the application of technology to dispute handling.

Highlights include panels in English, Chinese, Spanish and Portuguese on AI integration in courts, mediation & arbitration, panels on recent innovations and research findings, tech demos, a student panel and more! This virtual international conference is free and open to the public.

See the Program Agenda for links to participate.

See article here.

This conference will be held in Granada, Spain and also accessible remotely. Click here for information and to register for the II CONGRESO INTERNACIONAL: LA DIGITALIZACIÓN DE LA ADMINISTRACIÓN DE JUSTICIA Y DE LA RESOLUCIÓN ALTERNATIVA DE LITIGIOS DE CONSUMO: HACIA UNA REGULACIÓN CENTRADA EN EL SER HUMANO (II International Conference: The Digitalisation of the
Administration of Justice and Alternative Resolution of Consumer Disputes: Towards a Human-Centred Regulation).

“The American Arbitration Association ® (AAA®) and its international division, the International Centre for Dispute Resolution® (ICDR®), today [October 10, 2024] announced the internal beta launchof AAAi Panelist Search, a new generative artificial intelligence (GenAI)-powered panelist selection tool. AAAi Panelist Search is designed to mine the comprehensive AAA-ICDR Roster to identify the most suitable matches for arbitration and mediation cases. Case managers will use this tool to supplement theirtraditional roster searches, aiming to build a list of arbitrators or mediators tailored to the specific parametersof each case.” (See press release here.)

“The Commonwealth Secretary-General, the Rt Hon Patricia Scotland KC, has appointed Prof Richard Susskind OBE KC (Hon) as her Special Envoy for Justice and Artificial Intelligence.

Prof Susskind is the world’s most cited author on the future of legal services. He is President of the Society for Computers and Law and served as Technology Adviser to the Lord Chief Justice of England and Wales from 1998 to 2023.

He has been working on artificial intelligence and the law since the 1980s when he undertook pioneering work in the field.

Using AI to ensure equal access to justice 

In his new role, Prof Susskind will be responsible for supporting the 56 Commonwealth countries in achieving Sustainable Development Goal (SDG) 16: ensuring equal access to justice for all by 2030, using artificial intelligence (AI).

He will bring to the role decades of experience in leveraging artificial intelligence responsibly to transform the legal sector, from courts and justice delivery to public legal education and the work of lawyers.

Announcing the appointment today, Secretary-General Patricia Scotland said:

‘We know that the progress towards SDG 16 is not on track. Artificial intelligence, when harnessed properly, can be a powerful tool to get us back on track.

‘Prof Susskind’s record of engagement in justice and artificial intelligence makes him eminently suited to drive the Commonwealth’s Equal Access to Declaration in line with SDG 16.

‘Armed with his talent, we will be able to offer far more comprehensive support to our countries as they accelerate justice transformation, which is so direly needed to bring justice within reach for all.’

Speaking about the appointment, Prof Richard Susskind said:

‘I am immensely honoured to be appointed Special Envoy for Justice and AI and so to help the 56 Commonwealth countries to ensure equal access to justice for all by 2030.

This comes at an ideal time – remarkable recent developments in AI will transform the way that people can understand and enforce their legal rights.’

Prof Susskind joins seven other distinguished individuals serving as the Secretary-General’s special envoys and champions” (The Commonwealth).

This hybrid ODR Forum will bring together leading experts from alternative dispute resolution, law, academia, the tech industry, government and business to explore the changing landscape of technology and dispute handling. Join us at the Czech Institute of Informatics, Robotics and Cybernetics! For program and registration click here.

The OPEN Project of the Resolution Systems Institute published their research findings and guidance documents now available on the RSI website. Learn more about this from RSI Director of Research, Jennifer Shack @ the upcoming (hybrid) ODR Forum in Prague June 5-6.