ODR Standards, Principles, & Guidelines

ODR Standards, Principles & Guidelines

Online Dispute Resolution Standards of the International Council for Online Dispute Resolution (ICODR) based on:

Ethical Principles for Online Dispute Resolution, a Project of the National Center for Technology and Dispute Resolution

ODR Training Components Guidelines of the International Council for Online Dispute Resolution

Video Mediation Guidelines of the International Council for Online Dispute Resolution (ICODR)

Video Arbitration Guidelines of the International Council for Online Dispute Resolution (ICODR)

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Recommended Best Practices for Online Dispute Resolution Service Providers. American Bar Association Taskforce on ECommerce and ADR.

Inclusive Courts Checklist by G3ICT, the Global Initiative for ICTs.

Using Zoom to Conduct Online Mediation: Considerations andResources for Community Dispute Resolution Program Centers. Michigan Supreme Court Office of Dispute Resolution, 2020.

Standards for ODR Platforms for Court Program Pilot by American Bar Association Section on Pro Bono and Public Service and Technology and Dispute Resolution Committee 2018.

Virtual Courts in the COVID-19 Era and Beyond. American Bar Association. Section of Litigation and Judicial Division. June 2020.

Disputes in Cyberspace 2001: Update on Online Dispute Resolution for Consumers in Cross-Border Disputes. Office for Developed and Transition Economies. Consumers International, 2001.

Federal Law of Consumer Protection on ODR for the Federal Consumer Protection Prosecutor Office of the Government of Mexico, 2015.

Government of Brazil standards for ODR platform, 2014.

Online Dispute Resolution Standards of Practice. Followed by ICANN, promulgated in 2009 by the National Center for Technology and Dispute Resolution.

OECD’s Guidelines for Consumer Protection in E-Commerce, 2016

European Commission Recommendation on the Principles Applicable to the Bodies Responsible for the Out-of-Court Settlement of Consumer Disputes (98/257/CE).

European Committee for Standardization Workshop’s Standardization of Online Dispute Resolution Tools.

French legislation and decree on voluntary ODR platform certification

International Mediation Institute Competency Criteria for E-Mediators.

International Mediation Institute e-Mediation Certification, Annex 1 and 2.

Mediating from a Distance: Suggested Practice Guidelines for Family Mediators.

Online Dispute Resolution Technical Interface Standards (Working Draft 3). National Center for State Courts (USA).

UNCITRAL Technical Notes on Online Dispute Resolution, 2017.

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Articles focused on Standards and Principles for ODR

  • Abedi, Fahimeh, et al. “Developing Regulatory Standards for the Concept of Security in Online Dispute Resolution Systems.” COMPUTER LAW & SECURITY REVIEW, vol. 35, no. 5.
  • Abedi, Fahimeh, et al. “Universal Standards for the Concept of Trust in Online Dispute Resolution Systems in E-Commerce Disputes.” International Journal of Law & Information Technology, vol. 27, no. 3, Sept. 2019, 209–237.
  • Abedi, F., Zeleznikow, J. and Brien, C. “Universal Standards for the Concept of Fairness in Online Dispute Resolution in B2C E-Disputes.” Ohio State Journal on Dispute Resolution, 2019, 34(2), 357-392.
  • Aura Ester Vilalta. “2009 Workshop International Sobre ADR/ODR. Construir Ponts: Marc Jurídic i Principis.” IDP, no. 9, 2009.
  • Byrom, Nancy. Digital Justice: HMCTS Data Strategy and Delivering Access to Justice Report and Recommendations. UK: The Legal Education Foundation. October 2019.
  • Cortes, Pablo. “Accredited Online Dispute Resolution Services: Creating European Legal Standards for Ensuring Fair and Effective Processes.” Information & Communications Technology Law, vol. 17, no. 3, Oct. 2008, 221–237.
  • Cowles, Maria Green Global Business Dialogue on Electronic Commerce (GBDe). TA-Datenbank-Nachrichten, Nr. 4, 10. Jg., Dezember 2001, 70-79.
  • Exon, Susan Nauss. “Ethics and Online Dispute Resolution: From Evolution to Revolution.” Ohio State Journal on Dispute Resolution, vol. 32, no. 4, Oct. 2017, 609–664.
  • Larson, David Allen. “Digital Accessibility and Disability Accommodations in Online Dispute Resolution: ODR for Everyone.” Ohio State Journal on Dispute Resolution, vol. 34, no. 3, July 2019, 431–458.
  • Loebl, Zbynek. “Identifying and Establishing Standard ODR Processes.” International Journal of Online Dispute Resolution, 3(2), 2016, 125.
  • Organization for Cooperation and Development. Privacy Online: OECD Guidance on Policy and Practice. 2003.
  • Rainey, Daniel. “Creating Standards for ODR.” International Journal of Online Dispute Resolution, 4(2), 2017, 21-25.
  • Rainey, Daniel. “Model Standards for Mediators [Annotated for Online Dispute Resolution Practice in 2016].” International Journal of Online Dispute Resolution, 3(1), 2017, 30-40.
  • Schmitz, A. and Wing, L.  “Beneficial and Ethical ODR for Family Issues.” Family Court Review, 59(2), forthcoming April 2021.
  • Weiner, Alan. Regulations and Standards for Online Dispute Resolution: A Primer for Policymakers and Stakeholders 2001. Mediate.com
  • Wing, Leah. “Ethical Principles for Online Dispute Resolution: A GPS Device for the Field.” International Journal of Online Dispute Resolution, 3(1), 2016, 12-29.
  • Wing, Leah. “Artificial Intelligence and Online Dispute Resolution Systems Design: Lack of/Access to Justice Magnified.” International Journal of Online Dispute Resolution, 4(2), 2017, 16-2.