standards (ADR and/or ODR)
Regulations and Standards for Online Dispute Resolution: A Primer for Policymakers and Stakeholders - Alan Wiener – Mediate.com
Online Dispute Resolution: Global Issues and Australian Applications - Elisabeth Wentworth, Banking and Financial Services Ombudsmen Ltd.
American Arbitration Association, Rules and Procedures, Ethics and Standards.
CRI Info, The Conflict Resolution Information Source, ADR – Ethics.
SquareTrade Standards of Practice for Online Dispute Resolution, Adherence to the highest ethical standards when conducting alternative dispute resolution (ADR) is critical. Due to the unique circumstances created by providing ADR services online, the SquareTrade Standards of Practice extend beyond traditional ADR standards
TransAtlantic Consumer Dialogue Recommendations on Alternative Dispute Resolution (February 2000)
European Commission Recommendation 98/257/EC. Principles Applicable To The Bodies Responsible For Out-Of-Court Settlement Of Consumer Disputes
OECD’s Guidelines for Consumer Protection in the Context of Electronic Commerce
European Commission Recommendation on the Principles Applicable to the Bodies Responsible for the Out-of-Court Settlement of Consumer Disputes (98/257/CE)
Global Business Dialogue on Electronic Commerce (GBDe) Recommendations on Alternative
Dispute Resolution (September 2000)
BBBOnline Code of Online Business Practices (October 2000)