ODR Standards & Principles

ODR Principles & Standards

Online Dispute Resolution Standards of the International Council for Online Dispute Resolution (ICODR) based on:

Ethical Principles for Online Dispute Resolution, a Project of the National Center for Technology and Dispute Resolution

Standards for ODR Platforms for Court Program Pilot by American Bar Association Section on Pro Bono and Public Service and Technology and Dispute Resolution Committee 2018

Disputes in Cyberspace 2001: Update on Online Dispute Resolution for Consumers in Cross-Border Disputes. Office for Developed and Transition Economies. Consumers International, 2001.

OECD’s Guidelines for Consumer Protection in E-Commerce, 2016

European Commission Recommendation on the Principles Applicable to the Bodies Responsible for the Out-of-Court Settlement of Consumer Disputes (98/257/CE)

European Committee for Standardization Workshop’s Standardization of Online Dispute Resolution Tools

French legislation and decree on voluntary ODR platform certification

International Mediation Institute Competency Criteria for E-Mediators

International Mediation Institute e-Mediation Certification, Annex 1 and 2

Mediating from a Distance: Suggested Practice Guidelines for Family Mediators

UNCITRAL Technical Notes on Online Dispute Resolution, 2017


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