Bringing cutting edge UX design to ODR

Portable, a user experience design firm based in Melbourne, has just put out a summary of it’s ODR design project.  From the announcement:

“As the population grows, social infrastructure such as the court system struggles with overwhelming loads, all in the face of funding cuts. To relieve some of this burden, Portable is combining best-practice user-experience design with modern technologies to help people solve more issues themselves.

Online dispute resolution represents a major opportunity. It provides an extra step at which parties can try to reach an agreement between themselves and, by doing so, is helping jurisdictions around the world prevent more matters reaching court.

Portable is passionate about improving people’s experience of justice, and our online dispute resolution technology, dubbed Settle (, sits among our broader work to innovate in this space – such as our YourCase technology being piloted for applicants of family violence intervention orders, and our Courtsight ticketing and wayfinding solution implemented in Shepparton Law Courts – to transform the before, during and after-court experience for people.

The power of our online dispute resolution technology is already being seen through projects with several different jurisdictions, including family law, work disputes, and small claims tribunals such as VCAT.”

read more here.