The Memorandum of Understanding of Complaints Handling has been concluded between the National Consumer Affairs Center of Japan (NCAC) and ODR Latinoamerica based in the Argentine Republic.

Mr. Tsuneo Matsumoto, President of NCAC and Prof. Alberto Elisavetsky, Owner of ODR Latinoamerica signed the MOU. The MOU shall be effective as of January 1, 2018.

ODR Latinoamerica is a private non-profit social network, dedicated to provide in Spanish and Portuguese speaking countries, online dispute resolution training and services since 2006 and teaching mediators in the use of new information and communication technologies applied to conflicts resolution, with coverage in most of the Latin American countries and in Spain, advising supreme courts and ministries of justice in Argentina, Mexico and Brazil in relation to the development of this new disciplinary field.

Based on the MOU, NCAC and ODR Latinoamerica will make cooperative efforts to solve problems faced by consumers in transactions between Japan and Latin America^* or Spain (i.e. problems encountered between Japanese consumers and Latin American or Spanish businesses as well as those between Latin American or Spanish consumers and Japanese businesses), for example, troubles associated with international travels, cross-border online shopping, etc.

NCAC will keep working for resolution of cross border consumer disputes in cooperation with consumer organizations in other countries.

• ^* Argentina, Chili, Uruguay, Paraguay, Bolivia, Brazil, Peru, Columbia, Venezuela, Costa Rica, Mexico

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