ISO publishes new standard on ODR. Principles are adopted from NCTDR-ICODR ODR Standards.

Transaction Assurance in E-commerce — Guidance for Offering Online Dispute Resolution Services ISO 32122 streamlines cross border dispute resolution and enforcement, provides principles and technical guidance for the use of AI and other technologies, and establishes protections for consumers and businesses. The International Organization for Standardization (ISO), with 173 national standards bodies as members, is the largest developer of voluntary international standards.

NCTDR and the International Council for Online Dispute Resolution jointly issued ODR Standards (May 2022) that included AI and they are adopted in full and appear as Principles in the ISO 32122 Standard.

New ISO ODR Standard Announced in China

NCTDR Fellow Michael Fang (Fang Xuhui) released several posts in China summarizing the new standard. He highlighted China’s significant role in shaping the ISO ODR standard and emphasized the need for active exploration of Generative AI applications and challenges in the ODR field to build a more efficient and trustworthy ODR ecosystem.

His major post was in the Diversified Dispute Resolution Mechanism WeChat Public Account – Issue 584. See the English and Chinese documents at the links below.

English

Chinese

Here is an image of Yoshihisa Hayakawa presenting the new ISO standards in China:

ODR Latinoamérica presents ODR Expo Tech 2025–AI & the Future of Smart Mediation March 10-14

Ia y el Futuro de la Mediacion Inteligente: 10 al 14 Marzo 2025.

Five days to explore the future of digital mediation.

Experts from over 10 countries, exclusive conferences, and practical workshops where artificial intelligence and technology are transforming the way we resolve conflicts.

A 100% online event, with 24/7 global access.

Analysis of the latest trends, innovative presentations, and a unique opportunity to discover Negotiarthor One, one of the first personalized AI assistant for negotiating with multiple approaches.

Join AI-assisted mediation workshops, access specialized platforms, and immerse yourself in guided networking designed to expand your global network.

Official certification by ODR Latinoamérica and 10 accredited hours for Mediation Argentine Directions. Check availability in your province.

Global Registrationhttps://expotech2025op.eventbrite.com.ar

Registration for Residents in Argentinahttps://expotech2025.eventbrite.com.ar

ODR & AI Bibliography

NCTDR has issued an ODR & AI bibliography that can be found along with a 76 page more general ODR bibliography @ https://odr.info/publications/. Information about submitting citations for publications can be found on both documents.

The National Center for Technology and Dispute Resolution (NCTDR) periodically compiles bibliographies about ODR and we hope they, along with the multitude of other free resources on odr.info, are of use to faculty, students, practitioners, and members of the public interested in the application of technology to dispute handling.

Nov 28-29 conference: Digitalisation of Administration of Justice & Alternative Resolution of Consumer Disputes: Towards a Human-Centred Regulation

This conference will be held in Granada, Spain and also accessible remotely. Click here for information and to register for the II CONGRESO INTERNACIONAL: LA DIGITALIZACIÓN DE LA ADMINISTRACIÓN DE JUSTICIA Y DE LA RESOLUCIÓN ALTERNATIVA DE LITIGIOS DE CONSUMO: HACIA UNA REGULACIÓN CENTRADA EN EL SER HUMANO (II International Conference: The Digitalisation of the
Administration of Justice and Alternative Resolution of Consumer Disputes: Towards a Human-Centred Regulation).

AAA-ICDR Launches AI Arbitrator and Mediator Selection Tool

“The American Arbitration Association ® (AAA®) and its international division, the International Centre for Dispute Resolution® (ICDR®), today [October 10, 2024] announced the internal beta launchof AAAi Panelist Search, a new generative artificial intelligence (GenAI)-powered panelist selection tool. AAAi Panelist Search is designed to mine the comprehensive AAA-ICDR Roster to identify the most suitable matches for arbitration and mediation cases. Case managers will use this tool to supplement theirtraditional roster searches, aiming to build a list of arbitrators or mediators tailored to the specific parametersof each case.” (See press release here.)

New ODR Market Research Report 2024

The research firm WMR has released a new Research Report on ODR tracking Platforms Market, Size, Analytical Overview, Growth Factors, Demand and Trends Forecast out to 2031.

From their press release:

“The latest competent intelligence report published by WMR with the title “An Increase in Demand and Opportunities for Global Online Dispute Resolution (ODR) Platforms Market 2024” provides a sorted image of the Online Dispute Resolution (ODR) Platforms industry by analysis of research and information collected from various sources that have the ability to help the decision-makers in the worldwide market to play a significant role in making a gradual impact on the global economy. The report presents and showcases a dynamic vision of the global scenario in terms of market size, market statistics, and competitive situation.

At present, the Online Dispute Resolution (ODR) Platforms market is possessing a presence over the globe. The Research report presents a complete judgment of the market which consists of future trends, growth factors, consumption, production volume, CAGR value, attentive opinions, profit margin, price, and industry-validated market data. This report helps individuals and market competitors to predict future profitability and to make critical decisions for business growth.”

Request a Sample Copy of the Report at: https://www.worldwidemarketreports.com/sample/1023055

More from the summary:

“Report Drivers & Trends Analysis:

The report also discusses the factors driving and restraining market growth, as well as their specific impact on demand over the forecast period. Also highlighted in this report are growth factors, developments, trends, challenges, limitations, and growth opportunities. This section highlights emerging Online Dispute Resolution (ODR) Platforms Market trends and changing dynamics. Furthermore, the study provides a forward-looking perspective on various factors that are expected to boost the market’s overall growth.

Competitive Landscape Analysis:

In any market research analysis, the main field is competition. This section of the report provides a competitive scenario and portfolio of the Online Dispute Resolution (ODR) Platforms Market’s key players. Major and emerging market players are closely examined in terms of market share, gross margin, product portfolio, production, revenue, sales growth, and other significant factors. Furthermore, this information will assist players in studying critical strategies employed by market leaders in order to plan counterstrategies to gain a competitive advantage in the market.

Regional Outlook:

The following section of the report offers valuable insights into different regions and the key players operating within each of them. To assess the growth of a specific region or country, economic, social, environmental, technological, and political factors have been carefully considered. The section also provides readers with revenue and sales data for each region and country, gathered through comprehensive research. This information is intended to assist readers in determining the potential value of an investment in a particular region.

» North America (U.S., Canada, Mexico)
» Europe (Germany, U.K., France, Italy, Russia, Spain, Rest of Europe)
» Asia-Pacific (China, India, Japan, Singapore, Australia, New Zealand, Rest of APAC)
» South America (Brazil, Argentina, Rest of SA)
» Middle East & Africa (Turkey, Saudi Arabia, Iran, UAE, Africa, Rest of MEA)”

Supreme Court launches online mediation training web portal

“New Delhi: The Supreme Court has launched an online mediation training web-portal, developed by NALSA in collaboration with the top court’s Mediation and Conciliation Project Committee over a span of five months.

This initiative introduced a comprehensive 40+ hour online training module, combining theoretical knowledge with practical skills, covered by 50+ lectures on 20 topics pertaining to mediation and 10+ hours of online/ interactive practical sessions.

Commending NALSA for conceptualising and developing this online mediation training course by bringing together the stalwarts in the field, Chief Justice of India D Y Chandrachud stated that this training programme will help make mediation the first and default mode of dispute resolution by training lawyers, judges, law students etc in the art of mediation.”

More information at the link below:

https://www.deccanherald.com/india/supreme-court-launches-online-mediation-training-web-portal-3197179