“The ICODR Podcast, from the International Council for Online Dispute Resolution (icodr.org), covers the rapidly growing field of online dispute resolution. Hosted by Ian Macduff, the podcast interviews ODR experts from around the world to discuss the latest developments in the field, with an eye to ethics, culture, security, and impartiality. “
Current episodes include discussions with Ethan Katsh, Leah Wing, Colin Rule, and Petros Zourdoumis — with more coming soon.
” The global legal Online Dispute Resolution (ODR) market size was USD 57.3 million in 2020, and is expected to reach USD 210.53 million 2028, and register a revenue CAGR of 17.5% during the forecast period, according to the latest report by Emergen Research. The arbitration segment accounted for largest share in the legal ODR market… The study offers comprehensive coverage of the qualitative and quantitative analysis of the Legal Online Dispute Resolution (ODR) market along with crucial statistical data about the Legal Online Dispute Resolution (ODR) market…
A primary factor driving market revenue growth is the rapid surge in number of individuals and parties, civilian, and commercial entities, and others, opting to resolve legal or judicial disputes virtually or across distances, and without any contact or physical appearance in a courtroom or at in the presence of judicial bodies… Increasing number of legal cases and disputes arising from e-Commerce sector are some key factors driving steady revenue growth of the global legal ODR market. The crisis has affected the demand and supply pattern, as well as the trends of the industry. It has also brought an economic slowdown that has affected the business of the key manufacturers of the industry. The report estimates the impact of this crisis on the current scenario and future prospects and provides a post-COVID market scenario.”
“As e-commerce expansion surges, consumer trust remains fragile. This mismatch, greatly fuelled by the COVID-19 pandemic, reveals disparities between the rapid pace with which consumer activities are being migrated online and inadequate consumer protection.
Dispute resolution mechanism has been proposed by consumer experts as an essential tool that helps to foster trust. The notion of trust is unpacked to theorize why it matters in business transaction, and how a third-party can serve as an institutional mechanism to help transacting parties overcome distrust and settle dispute.
To examine how the theories work in practice, selected studies are reviewed to determine whether the presence of consumer dispute resolution promotes trust and whether its absence leads to business costs. This includes in-house business online dispute resolution such as customer support and third-party e-payment systems. The findings confirm that effective online dispute resolution processes can increase trust along with consumer loyalty and repurchasing intentions, as well as prevent customer churn and dissatisfaction.
The trust-enabling benefits of online dispute resolution are yet to be fully realized, especially for cross-border business-to-consumer e-commerce. Wider awareness and implementation are needed, but these global challenges require timely collaborations by the international community.”
“Such an ODR tool might also be very useful in ‘closed’ situations such as large bankruptcies: through the use of blockchain technology, the receivers in the bankruptcy might come up with a relatively simple solution and use ODR to resolve straightforward disputes with customers through an online arbitration process. Many disputes could be dealt with this way in a relatively short period of time, which could also be useful in easing emotions. Enforcement could be guaranteed through an escrow account of the receivers or a third-party guarantee, such as the ‘Stichting Garantiefonds Reisgelden’ in the Netherlands which guarantees certain elements of purchased travel arrangements. As the outcome of disputes can be shown on the Blockchain, that as such could create ‘jurisprudence’ which might limit upcoming proceedings and could be helpful in future settlements.”
Yes, it’s that time of year again — Cyberweek 2021! This year will be our 23rd annual Cyberweek, the largest online conference focused on Online Dispute Resolution.
The conference will run from October 31 until November 5, and we’ve pulled together an exciting line up of speakers filled with the top presenters from around the globe. Come join conversations on cutting edge topics in ODR with practitioners and scholars, including a panel each day with authors from the newly released treatise Online Dispute Resolution–Theory and Practice (2nd edition).
The homepage for the week is at http://odr.info/cyberweek2021 — and the latest agenda (which we will be constantly updating) is always available here and by clicking on the banner below:
All of the links to join the sessions are embedded in the agenda, and as sessions complete and we upload the video we’ll put the links to watch the recordings into the agenda as well.
“This report presents the outcomes of a virtual public-private dialogue (PPD) held on 26-28 April 2021 attended by speakers and participants from APEC and non-APEC economies. The goal of the PPD was to raise awareness about the value of online dispute resolution; to highlight the benefits it provides to both consumers and micro, small and medium Enterprises (MSMEs); to encourage APEC economies to consider and promote foundational consumer protections afforded by online dispute resolution (ODR) systems, whether established by the private or public sector; and to consider the challenges and promises of emerging technologies, including artificial intelligence, as they pertain to ODR.
The PPD also contributed to the development of a best practices on ODR document for consideration by the APEC members.”
Greetings, everyone — I just had a great discussion about the future of ODR and family mediation on the “Evolving with the Times” podcast with Ronnie Deaver. If you’d like to give it a listen, you can use the player below or listen to it on Spotify here.
Mediate.com’s Online Mediation Training Task Force has shared its Final Report and Recommendations, which can be reviewed in its entirety here. Stemming from a months long working group process from earlier in the year, this Report will be followed by an open online forum September 24, 2021 to discuss the recommendations and path forward.’
While the report in its entirety offers more than 90 pages of suggestions and best practices (specifically including the ICODR standards) the eight key recommendations are:
Develop Online Mediation Advocacy and Resource Capacities
Expand Access to Online Mediation Services and Online Mediation Training
Update Mediation Practice and Ethical Standards to Embrace Current and Evolving Issues Raised by Online Mediation
Assist Existing Mediation Programs to Renovate Basic Mediation Trainings and Expand Online Mediation Training
Define a Universal Online Mediator Code of Disclosure
Encourage Established Mediators to Get Training to Most Competently Offer Online Mediation Services
Expand Online Mediation Mentorship, Clinical and Apprenticeship Opportunities
Elevate the Recognition of Online Mediation as the “Green Way” to Resolve Disputes
“Spurred for the most part by the COVID pandemic, ODR became a national priority in 2020. The year began with ODR Week 2020 – the first week-long open discussions on ODR in India. NITI Aayog, in association with Agami
and Omidyar Network India, brought together key stakeholders from the
Judiciary, Government and Business, to recognize the need for ODR and
advance its mainstreaming.
The Vidhi Centre for Legal Policy published a report ODR: The Future of Dispute Resolution in India. NITI Aayog published a discussion paper titled Designing the Future of Dispute Resolution: The ODR Policy Plan for India and requested inputs from the ODR community in India.
2020 truly allowed ODR to tip into the national consciousness and systems. This leaves the question – what next? What will it take to make ODR accessible and familiar to all of India? How do we get businesses to onboard more disputes to ODR? How do we build capacity for this and who are the actors that can play a role in it? ODR Week 2021 seeks to explore this – the possibilities and opportunities for the ODR ecosystem in India. While reflecting on the successes and learnings of 2020, we will also discuss the potential pathways that can scale the ODR ecosystem in India.”
